Shipping policy

Shipping Policy

Thank you for choosing Foothills Coffee! This Shipping Policy outlines important information regarding the shipping and delivery of our products when you make a purchase through our website [foothillscoffee.co.za].

Shipping Destinations

We currently offer shipping to addresses within South Africa. If your location is not within our shipping destinations, please contact us to explore alternative options.

Processing Time

2.1 Order Processing: Once your order is placed and payment is successfully processed, we will begin processing your order within 2 business days. Please note that orders are not shipped on weekends or public holidays.

2.2 Order Confirmation: You will receive an order confirmation email with the details of your purchase and shipping address. Please review this information carefully and contact us immediately if any changes are needed.

Shipping Methods and Fees

3.1 Shipping Methods: We partner with reputable shipping carriers to ensure safe and reliable delivery of your order. The available shipping methods may vary depending on your location and the weight of the package. You will be presented with the available options during the checkout process.

Please note that we outsource our shipping and that shipping over long weekends may take longer than expected, depending on the shipping company's policy. We are a family run farm and sometimes delays are inevitable, but generally we try to ship your order within 2 working days and the delivery will take 2-3 working days, it may be longer for outskirt or rural areas.

3.2 Shipping Fees: The shipping fees will be calculated based on the selected shipping method, destination, and the total weight of your order. The shipping costs will be displayed at the checkout before you confirm your purchase.

Estimated Delivery Time

4.1 Delivery Timeframe: The estimated delivery time will depend on the shipping method chosen and your location. Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to unforeseen circumstances or events beyond our control.

4.2 Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number or a link to track your package. You can use this information to monitor the progress of your shipment.

Shipping Issues and Support

6.1 Order Issues: If you encounter any issues with your shipment, such as delays, damage, or missing items, please contact our customer support team within [number of days] days of receiving your order. We will work diligently to resolve the issue and provide appropriate assistance.

6.2 Address Accuracy: It is the customer's responsibility to provide a complete and accurate shipping address. Please ensure that all the necessary information, including apartment numbers, floor numbers, and business names, is provided to avoid delivery issues. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

If you have any questions, concerns, or require further assistance regarding our Shipping Policy, please contact us